Privacy Policy

Datenschutz: This privacy notice discloses the privacy practices for This privacy notice applies solely to information collected by this web site. If you have questions or concerns regarding this statement, you should first email us at [email protected].

We take the trust our customers and site visitors place in us very seriously. We are the sole owners of the information collected on this site and only have access to/collect information voluntarily given to us via email or other direct contact from you. In order to process your (all references to “You” or “Your” refer to both the customer of record and the payer for services or record) order, we (all references to “We”, “website” or “Our” mean our company) need to know some standard information such as your name, e-mail address, mailing address, personal identifying information, credit card number and telephone number.

For the purpose of filing your travel documents we need to know the following information (the following list may not be all inclusive)

  • Current Passport Information
  • Travel itinerary
  • Telephone
  • Email
  • Address

Our users also have the ability to submit a third party’s personal information. This occurs in the instance that a user submits their child’s personal information to register them for our service- this information would include name, date of birth, address and current passport information.

We will not sell, rent or trade any personal information we collect from you on our web site unless as otherwise disclosed in this privacy statement. Your information can be used to respond to or confirm travel documents inquiries and questions. We will not share your information with any third party outside the services of our organization, other than as necessary to complete your travel documents request, payment confirmation etc.

Unless otherwise indicated by you, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. You may opt out of any future contacts from us at any time. You can do the following at by contacting us via the email at [email protected]

Security: The information our customers submit will be used for the purpose it is collected and will not be used for any other reason. It is our Privacy Policy that this information is private and confidential. Accordingly, the personal information you provide is stored in a secure location and is accessible only by authorized staff. We employ the use of SSL encryption when transmitting your sensitive financial information and employ industry accepted standards in protecting your information. Your information is also protected offline. Only authorized employees requiring the information to perform their job duties (for example, billing or customer service) are granted access to personal identifiable information. The computers/servers in which we store personally identifiable information are maintained in a secure environment.

Agents: We use an outside credit card processing company to bill you for services. Our agents follow strict security practices and do not retain, share, store or use personally identifiable information for any other purposes.

Service Updates: It is our policy to keep you informed for the completion of your order; we will notify you via e-mail, or telephone number of the status or relevant inquiries regarding your order.

Order Processing: Our customers can feel confident in completing their transactions. Personal data required to submit credit card information over the Internet through our website is protected by encryption over a “Secure Socket Layer (SSL)” technology, which ensures safe transmission.

Cookies and Sessions: Our website is not set up to track, collect or distribute personal information about its visitors. It does recognize the home server of visitors, but not visitor e-mail addresses. In addition, we track information about the visits to our web sites. For example our organization compile statistics showing the daily number of visitors to our sites, daily requests, and what countries those requests come from. These aggregated statistics are used internally to better improve our services to our customers and visitors. These statistics contain no personal information and cannot be used to gather such information.

Legal disclaimer: We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

Changes in this Privacy Statement: If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and/or email. We reserve the right to modify this privacy statement at any time. Our customers are therefore responsible to view our Privacy Policy frequently. If you have any questions regarding our privacy policy, please contact us immediately at [email protected]